_ Shipping & Returns - Jasmine Bains

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Shipping & Returns

Shipping

International Orders 

As our carriers are expecting unprecedented volume this holiday season, we suggest you factor in a few additional days to your required arrival date to avoid disappointment due to potential transit delays.

For international orders. We offer free express shipping (3-6 days). All orders are charged in USD. 

Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Orders within India 

We offer free express shipping within India. 

 

Shipping Processing Time

On the product page for each item, you'll see a dispatch estimate. E.g. 2-4 weeks. Some of the items are already in stock and they ship much quicker. 

However some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at contact@jasminebains.in

 

Orders Multiple Objects

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. 
However, if you wish to receive some products earlier, please email us at contact@jasminebains.in with your order number, we shall do the needful.

 

Delivery of Your Order

We will deliver the goods ordered by you to the address you give us for delivery at the time you place the order.

Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

Shipment Tracking

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of www.jasminebains.in or on www.ups.com by inserting the tracking number supplied.

 

Return Policy

International exchanges and returns do not include prepaid return labels or refunds for return shipping costs. 

To ship an item back to JASMINE BAINS, simply pack your item and invoice in a return envelope/cardboard box and address your return to the following address: 

JASMINE BAINS ATELIER
#230, LEVEL-1, Sector 36A, Chandigarh 160036

If damaged, we request to return within 48 hours of delivery. For returns please email us at contact@jasminebains.in

If it is a customized outfit, we do not accept a return or an exchange as the particular item was custom-made specifically for you.  

 

Alterations

All alterations have a minimum lead-time of 12 - 20 days depending on the extent of alteration required.
www.jasminebains.in takes 4 days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when www.jasminebains.in approves it.

In case you ordered the wrong size or the product doesn’t fit you, we can offer to alter it without a charge. However you will have to bear shipping charges. Please contact us at www.jasminebains.in for further assistance:

For returns/ alterations please send the product(s) back to our below mentioned address through courier.

Jasmine Bains Official
230 Sector 36A 1st Floor
Chandigarh 160036
India

Wholesale Enquiries & Orders

Jasmine Bains Official accepts wholesale orders - if you are interested in stocking our beautiful range please contact us at sales@jasminebains.in

Size Guide

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