Shipping & Returns

Shipping

We ship within India from our Chandigarh office via Blue Dart and DHL & shipping is currently free for all Indian orders. Once your item has been processed & dispatched it is usually delivered within 3-7 days*. 

*Shipping times are to be used as a guide only and are based on time from order www.jasminebains.in cannot take responsibility for delays due to customs clearance or payment transaction.

 

Shipping Processing Time

On the product page for each item, you'll see a dispatch estimate. E.g. 2-4 weeks. Some of the items are already in stock and they ship much quicker. 

However some items are made to order & are manufactured based on your measurements, which takes a longer time. In case you have questions regarding the shipment time please email us at contact@jasminebains.in

 

Orders Multiple Objects

If your order has multiple products with different dispatch dates, all the products are shipped as one shipment, once all products in your order are ready. 
However, if you wish to receive some products earlier, please email us at contact@jasminebains.in with your order number, we shall do the needful.

 

Delivery of Your Order

We will deliver the goods ordered by you to the address you give us for delivery at the time you place the order.

Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

Shipment Tracking

After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping.

In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information. 

You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account section of www.jasminebains.in or on www.ups.com by inserting the tracking number supplied. 

 

Order Delays

Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about if & when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at contact@jasminebains.in & we will get back to you within 48 hours. We will not accept responsibility or liability for non-delivery or any other breach of our obligations under these Terms and Conditions if such breach is caused by circumstances beyond our control.

 

Duties and Taxes For Customers Outside India

Import duty is not included in the prices communicated to you. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority.

*Estimated Duty Charges are to be used as a guide only and are based on time from order. Jasmine Bains Official cannot take responsibility for inaccuracies.

 

Return Policy

We are unable to accept returns on any products unless it is a damaged product. If damaged, we request to return within 10 working days. For returns please email us at contact@jasminebains.in

 

Cancellation & Refund Policy

You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of www.jasminebains.in

 A cancelled order will result in a credit to the users credit card/account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.

 

Alterations

All alterations have a minimum lead-time of 12 - 20 days depending on the extent of alteration required.
www.jasminebains.in takes 4 days to confirm the alteration after receiving a request. An alteration request is considered confirmed only when www.jasminebains.in approves it.

In case you ordered the wrong size or the product doesn’t fit you, we can offer to alter it without a charge. However you will have to bear shipping charges. Please contact us at www.jasminebains.com for further assistance:

For returns/ alterations please send the product(s) back to our below mentioned address through courier.

Jasmine Bains Official
230 Sector 36A 1st Floor
Chandigarh 160036
India

Wholesale Enquiries & Orders

Jasmine Bains Official accepts wholesale orders - if you are interested in stocking our beautiful range please contact us at sales@jasminebains.in

Size Guide